Switched On Families. Live TV uses co-ax cables. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. The wall socket I have within my home does not appear to be working. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Browse. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Broadband wall socket. on 27-01-2023 17:22. Summary of Contents for Virgin Media Virgin TV V6. Joining in. charleykate10. Push the white cable with the black label into the Hub. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 14-08-2023 16:02 - edited 14-08-2023 16:05. The box does however have a hole in. Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media; Shop; Help;. Call the Pre-installation and delivery team on 0800 052 1734. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Turn on your TV and get connected. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. New Install Assistance. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Mobile Your Account. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. . Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. No Virgin Media wall socket on 19-10-2022 08:24. #2. Security matters. Cihank617. I got a self setup broadband kit but have no Virgin media wall plug. I also have this other dual cable going to the Smart Hub. I don't work for Virgin Media. Need a Virgin Media Wall Socket Go to solution. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Tudor. No Coax Wall Socket Virgin. on 17-12-2022 10:39. First picture is telephone socket which is now not used. At least spell your title correctly jeezus . #2 Absolutely not. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Wall sockets and no connection. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Make sure that all of the cables are plugged in securely and that there are no loose connections. Connect the Hub’s power cable with the blue tab. I think there’s something missing to the Virgin Media wall socket in my flat. on 31-12-2021 10:47. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Tudor. Virgin Media Wall Socket. Plug the cables into the Hub. Networking and WiFi. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. sophiekerrs. I can only find the TV socket. I need to arrange for an engineer. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. I connected my TV with the aerial cable that comes from the wall but I don't get any signal. on 08-01-2023 20:46. Yes, we will be able to fit another socket for you. You can possibly do this in two ways. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Account - Cable. In response to Llfamily. Tudor. Unscrew the white cable with the black collar. Sorry man. Trace any cables coming out of it and check the ends of them. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. If you do need any. We can certainly get a move of the equipment. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Tudor. VM BB TV Landline. --. You need to go outside and locate the brown or grey omnibox on the wall. Options. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFlashing red is normally telephony fault or no signal. Account - Mobile. Account - Mobile. Virgin Media; My Virgin Media; Shop;. I have checked outside and there is a brown box shared with the neighbour. You can get a small female to female connector at B&Q/Amazon to join two cables together. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Stay safe online. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. There is not a simple wall socket, but instead things seem a bit more complicated. on 05-04-2023 09:20. Networking and WiFi. Broadband and phone deals. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. Stay safe online. This is a little untidy for my likeing. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Try plugging the cable you can see into the hub to see if it works. The OUT terminal from the Technetix isolator has a terminator cap on it. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. There is a wire within the box but it’s too short to reach and also does n. . Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. You should be able to do it on a call to CS. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Managing Your Account - Cable. Re: No virgin media wall socket. Hi @jimmylam1221. I have had a look into your. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. those who understand binary and those. I only have a BT master socket, and then a TV aerial socket. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Sorry to hear you have been having issues with your self-installation. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall - 5134896. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. My Virgin wall socket just have phone line, didn’t get. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. 29/07/15 - 16:50 #1. I'm a Very Insightful Person, I'm here to share knowledge. Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Switched On Families. I have looked everywhere but can't seem to find one. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Yes, we will be able to fit another socket for you. Panting like a fiend. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Tried looking but can't see a way to book an engineer for this?. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Joining in Options. Call the Pre-installation and delivery team on 0800 052 1734. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Vonage 2nd line. I have taken a look on our side and can see you have spoken with the team regarding this. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We would like to show you a description here but the site won’t allow us. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. The cable fits in the socket shown in the image attached. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. 1 ACCEPTED SOLUTION. on 17-10-2022 15:06. Would I be able. The wall box may be branded with the logos of an old cable TV company (not VM). Trouble shooter. both appear. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. Yes. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. Tuning in. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. on 21-08-2023 20:36. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Get the Hub ready by connecting the wires. on 08-01-2023 20:46. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I'm a Very Insightful Person, I'm here to share knowledge. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. We have tried plugging it into the only box we found it would fit but no luck. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Alternatively, you can use any coaxial cable with an F connector. The cables won’t attach to the wall socket which looks mangled. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. We've taken the front of the box off and inside there is an isolator but nothing else. Just had the Hub 3 delivered for Quickstart. VM BB TV Landline. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Browse Virgin Media Virgin Media Community. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. on 25-09-2022 15:41. But I don’t see anything like that apart from satellite dish cable outside the window. But I have actually managed to get through to the technical team over chat. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. I end up calling and the person on the phone said its been - 5401028. 7. ) The hub will be in here too. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. 19K; 36; 98; Sofia_B. Tuning in. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I don't have a Virgin wall socket. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Sadly a lot of sockets get removed from properties, which VM have no knowledge of. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. If possible, I would like to get rid of this rather ugly white. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. 3K; 6. If you take a look at the back of your Smart Hub, you. Hi I have ordered a quick start kit and don't have a virgin media wall socket. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. If you need to connect additional computers then you can put a network switch on the end of that cable and connect your computers to that. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. There should be a wall mounted box somewhere inside that has an F socket on it. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. I'm very sorry you don't have the wall socket. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. New Install Assistance. There is no way I can insert the isolator cable into the - 5223924. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Getting Connected with Virgin Media is easy when you have a wall socket. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. @umerarifkhan11 wrote:. We all know and love the internet and TV services that can enter our homes through entry points. Everything is converted to specialised triple screened coaxial cable. on 22-08-2022 08:33. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. Hi @bingoman000. Don’t have a virgin media wall socket; Options. AnthonyRaw1986. I was trying to book an engineer but I didn’t get anywhere. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. to be phone lines. Joining in In response to Adduxi. The top “capped” one is marked FM & has been disused since cable went digital. Re: No wall socket. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. There are two outputs from here (the two connectors that are close together on the white box). Why have I been allowed to take out a self home kit if it is - 4868899. Thanks . How to i book someone to come and - 5239743. Very Insightful Person. There is a cable on the right of the box coming from the outside. Stay safe online. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. This promotion means you won’t pay the usual setup fee of £35. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I’m a new Virgin customer, and the previous occupants used a different provider. I am going to send you a private message. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Check service status. Plug into the wall socket. goslow. com. Tudor. Hey @Aslamali14 thanks for reaching out to us and a warm welcome to the Virgin Media. The box and cables may have been removed by the previous occupiers. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. We would like to show you a description here but the site won’t allow us. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I've got 2 wall sockets that I think are likely. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Tudor. Options. Usually it's just customizing your wifi name. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. We would like to show you a description here but the site won’t allow us. You can also check for a loose cable as not all properties have a socket. VM. Whichever is the most suitable. If digging / drilling / new external & internal cables are required the. Connect the Hub’s power cable with the blue tab. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. #2. Account - Mobile. I have gone through several videos and found that there should be wall socket inside your home. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Options. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. See where this Helpful Answer was posted. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 1 Kudo Share Reply. I'm a Very Insightful Person, I'm here to share knowledge. 1 ACCEPTED SOLUTION. I have signed up as a new user for Virgin Fibre. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. I think there’s something missing to the Virgin Media wall socket in my flat. We would like to show you a description here but the site won’t allow us. . Which was great as that is in a better location than my master Socket was. The only wall boxes are old NTL boxes with TV and FM connections. Phone. and the isolator cable. “. on 22-03-2023 10:44. The UK isn’t the first country to make this move. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Account - Mobile. nor can I find a external brown box. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. Wall socket. 0. These wall plugs are best for household appliances that need more power than a standard 15-amp outlet can provide. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Kit arrived today…no wall box so unable to install. Please help. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. QuickStart, set up and connections. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I've selected self installation and have realised I have no vm wall socket. The box and cables may have been removed by the previous occupiers. Manage Your Account. 0 Kudos. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. One of them was Telewest. in Networking and WiFi Sunday; No Virgin Media Wall socket . No Virgin Media Wall Socket on 13-04-2022 14:08. I’ve just received my quick start package. Forum Team. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Not all properties have an internal wall box. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Virgin Media don’t do any Fibre connections to inside the house. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. If it’s damaged, it could. It should be free of charge. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Push fit the VM-supplied lead onto the socket. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. 19-01-2023. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Options. Turn on and start the Box. I don't see a Virgin Media Wall Socket anywhere in. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. When you 'page' the handsets, all of the cordless handsets should ring. Push the white cable (from the old Hub) into the back of the new Hub. But I have no Virgin Media Wall socket in my house. Back a step. We would like to show you a description here but the site won’t allow us. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. I was never asked if I had a wall box. Legend Options. We would like to show you a description here but the site won’t allow us. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Reply. )Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Thankssocket you need will be marked with the Virgin Media logo. Back a step. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Re: No Virgin Media wall socket internally.